Refund and Return

Returns

Items may be returned or exchanged within 7 days of receipt. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Used, damaged, or altered products may not be returned.

The customer will need to send email on info@nishatgroup.ae to initiate the return process.

Additional non-returnable items will be Products without proof of purchase or receipt.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return application is approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment*, within 30 working days from the date of receiving the return package(working days do not include Saturday and Sunday or any public holidays).

*Cash on Delivery orders will be refunded via Bank transfer only.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nishatgroup.ae

Canceled Order (if applicable)
If you have paid for the order online and canceled it prior to our package being fulfilled/dispatched from our warehouse the refund will be processed within 14 – 21 working days from the date of cancellation (working days do not include Saturday and Sunday or any public holidays).

Exchanges (if applicable)
There are no exchange there will be only cancellation and refund will be made, only if the damages are from Nishat side.

Return Shipping Charges
The Customer will need to pay the shipping charges (15 AED) for any product return. (excluding damaged/defective products or wrong products delivered by the Nishat team) or send your item to NISHAT GENERAL CO. LLC, Post Box : 1271, NIP, Technopark, Dubai, UAE, +971 4 266 7014

If you receive a refund, the cost of return shipping will be deducted from your refund.